Merchant Services

It is ironic that so many Merchant Service companies selling and providing electronic based payment processing services today still use paper based contracts to sign and acquire new customers.

Paper contracts are cumbersome, slow and error prone. Every time you require a customer to print, sign, fax, mail or touch paper you are slowing down the process. We all know that the fastest way to lose a new merchant is to slow down the sales process. And that is exactly what paper does.

The Merchant Services industry is extremely competitive. If you are relying on paper you are falling behind the competition. The longer it takes to complete, sign and process an agreement the greater the chance that the merchant will change their mind or that a competitor will steal the business from you. So, naturally, the fastest way to close more contracts… to secure more merchants… to deliver better customer service… to MAKE MORE MONEY…is to speed up the process. In other words, it's time to eliminate the paper chase.

Benefits of ContractPal

Sales Professionals

  • Sales staff can now close more deals in a fraction of the time of paper while staying focused on what they do best: winning new business.
  • Sales can increase revenues; reduce costs, while delivering a superior customer experience—all with ContractPal.
Legal Counsel
  • Legal can ensure that transactions are secure, enforceable, and compliant with a proven solution from an experienced partner in regulatory and ESIGN compliance.
  • Legal gains real-time access to transactions, audit trails, tamper-proof documents, policy enforcement, and the elimination of rogue contracts thanks to ContractPal.
IT Professionals
  • IT can quickly improve business services with a proven platform that scales to millions of transactions—simple or complex—from an experienced partner in contract execution solutions.
  • IT can stay focused on high value on essential tasks while easily leveraging ContractPal—eliminating developing, installing, and maintaining yet another infrastructure on each new browser or operating system.

Using ContractPal

ContractPal is the easy-to-configure, easy-to-use, on-demand service that lets you and your customers to quickly and securely complete and process all of your agreements. ContractPal delivers more closings, reduces risks, and creates a better customer experience.

THE SIMPLE STEPS TO CLOSING THE DEAL IN MINUTES, NOT DAYS
ContractPal is a hosted, comprehensive yet flexible service providing the highest level of compliance, security, and ease-of-use. Your customers and users are guided step-by-step through the complete application or contract process by a wizard-like "Pal" built to match your business needs.

A Typical Pal

  1. The Link: A customer clicks on a link to your "Pal" on your webpage or in an e-mail.


  2. The Login: The user then securely logs in, confirming their identity and starting the transaction.


  3. Data Collection & Document Assembly: Your "Pal" collects the information needed to complete the agreements needed for this transaction. Based on the answers provided, your "Pal" creates and populates the right documents with the right information. The Pal will call attention to any questions missed before moving on.



  4. Routing & Signing: When your "Pal" validates that the user has provided all the required information and signed the agreement(s), it routes them to the appropriate people to add to, approve, and sign. (All of these are secure and enforceable E-SIGN-compliant signatures.) ContractPal maintains a comprehensive audit trail, tamper-proof seals, and user role enforcement on this transaction—complying with government regulations such as HIPAA, GLB, Sarbanes-Oxley, etc. For example, ContractPal will reveal or conceal confidential or personal information based on the user role.


  5. Third-Party Services: Your "Pal" is intelligent. It can automatically trigger and integrate third-party services such as payment processing, or credit and background checks.


  6. Backend Services: Your "Pal" can easily pass data from this transaction to your systems using industry-standard methods. This eliminates costly and error-prone data re-entry and accelerates you from contract closure to doing business.



  7. Signed & Ready to do Business: With the signed, enforceable agreement, you are ready to do business. Your Pal then alerts your customer and your staff that this transaction is complete.

Merchant Services Demo

Experience how a telephone sales agent can use ContractPal to quickly complete and execute a new Merchant Agreement. In this example, the sales agent initiates the Pal and inputs all of the information needed in the agreement so all the Merchant has to do is sign. This can be done while the sales agent has the Merchant on the phone. When the sales agent has completed filling out the agreement the Merchant receives an e-mail inviting them to review and sign the Merchant agreement.

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